Terms & Conditions
Thank you for choosing Joanna August for your fashion needs. We are excited and more than happy to assist you in any way we can. In order to process your order and begin production, we need you to understand, agree, and sign off on the following:
Order Process: Once you have decided upon the desired dress style, color, size, and any other necessary specifications, we will require a full payment before we can begin production. You must read through these terms and conditions, submit your order with full payment to complete your order.
Sizing: The client is responsible for consulting with a Joanna August representative to decide the best size for their dress by comparing their measurements to the sizing chart. We must recommend choosing the larger size if you fall in between sizes. If a client chooses not to consult one of our representatives before placing an order, or to order a size that is not recommended by one of our sales associates we will not be responsible for a dress size that does not fit. If measurements are taken elsewhere, the client is responsible for those measurements and if a new dress is needed due to incorrect size, the client will be charged full price.
Pregnant / Post-Pregnant Clients: We will do our best to ensure that we order the closest size for any pregnant/post-pregnant client. We offer 2 options: 1) Determine the best size and style at the time the group orders 2) Submit an individual order at a later time, with no guarantee the dye lot will match and the appropriate rush fees added on if applicable. If a client becomes pregnant and her order has already been processed, Joanna August is not held responsible for remaking a new dress and the client will be charged full price for a new dress.
Delivery: Please allow 12-16 weeks for delivery upon receipt of full payment from the entire bridal party. We recommend you place your order at least 18 weeks before your event date to allow time for additional alterations after you receive the dress from us.
Rush Order: We can provide rush orders with lead times under 12-16 weeks, but this depends entirely on our production schedule. All rush orders must first be approved, prior to placing. Please see our price list for rush options and pricing. Delivery times and fees vary based on collection.
Shipping Within the United States: For US residents, we ship via FedEX and require a direct signature on all packages unless indicted in writing that customers waive the signature requirement. We do not accept P.O. Box addresses.
International Shipping: For orders shipped outside of the United States, we ship via US Post Office, in addition to the shipping fee, the client is responsible for any duties and taxes that may be assessed and charged at a later date
Tax: California Sales Tax will be added to all merchandise purchased within California State. No tax will be charged for items shipped out of California State.
Payments: All payments must be made in full before we begin our production. We accept Visa and Mastercard.
Return Policy: Due to the fact that all garments are made to order, orders are NOT eligible for exchanges or returns on all merchandise purchased. All Sales are Final.
Complaints/ Dress Inspection: You are responsible for inspecting your garment upon receipt. If there are any damages, discrepancies or other causes for concern with your dress, please contact Joanna August within 14 days of receiving your merchandise. We may not be able to address complaints registered outside of this period.
Extra Length: Extra length and lining are NOT available for the Ceremony Collection. Long dresses will accommodate clients up to 6’1”. If a taller client is concerned about the length of a short dress, we recommend ordering the long version and having hemmed to your desired length.
Fabric: Dresses from the Ceremony Collection are constructed out of a Chiffon/ Poly Blend. We do our best to guarantee our dye lots within 20% but please be aware that your final dresses may be a slightly different shade than store samples or swatches.