|Shopping cart is empty.|
Terms & Conditions
Thank you for choosing Joanna August for your fashion needs. We are excited and more than happy to assist you in any way we can. In order to process your order and begin production, we need you to understand, agree, and sign off on the following:
Order Process: Once you have decided upon the desired dress style, color, size, and any other necessary specifications, we will require a full payment before we can begin production. You must read through these terms and conditions, sign and submit your order form and full payment to complete your order.
Sizing: The client is responsible for consulting with a Joanna August representative to decide the best size for their dress by comparing their measurements to the sizing chart. We recommend choosing the larger size if you fall in between sizes. If a client chooses not to consult one of our representatives before placing an order, or to order a size that is not recommended by one of our sales associates we will not be responsible for a dress size that does not fit. If measurements are taken elsewhere, the client is responsible for those measurements and if a new dress is needed due to incorrect size, the client will be charged full price.
Pregnant / Post-Pregnant Clients: We will do our best to ensure that we order the closest size for any pregnant/post-pregnant client. We offer 2 options: 1) Determine the best size and style at the time the group orders 2) Submit an individual order at a later time, with no guarantee the dye lot will match and the appropriate rush fees added on if applicable. If a client becomes pregnant and her order has already been processed, Joanna August is not held responsible for remaking a new dress and the client will be charged full price for a new dress.
Delivery: Please allow 12-16 weeks for delivery upon receipt of full payment from the entire bridal party. We recommend you place your order at least 18 weeks before your event date to allow time for additional alterations after you receive the dress from us.
Rush Order: We can provide rush orders with lead times under 12-16 weeks, but this depends entirely on our production schedule. All rush orders must first be approved, prior to placing. Please see our price list for rush options and pricing. Delivery times and fees vary based on collection.
Shipping Within the United States: For US residents, you may pick up your dresses at our Los Angeles Showroom or choose have your dress shipped to you. We charge a $25 FedEx shipping fee per dress if mailed in the United States. We do not accept P.O. Box addresses.
International Shipping: For orders shipped outside of the United States, we prefer that the client provide a FedEx, UPS or DHL account number to be used for billing. If this is not possible, we offer standard shipping rates based on location, however, in addition to the base fee, the client is also responsible for any shipping and handling fees and any duties and taxes that may be assessed and charged at a later date. Please contact us for a quote.
Tax: 8.75% California Sales Tax will be added to all merchandise purchased within California State. No tax will be charged for items shipped out of California State.
Payments: All payments must be made in full before we begin our production. We accept all major credit cards and personal checks. A $50 fee will be assessed for any returned checks.
Return Policy: Due to the fact that all garments are made to order, orders are NOT eligible for exchanges or returns on all merchandise purchased. All Sales are Final.
Complaints/ Dress Inspection: You are responsible for inspecting your garment upon receipt. If there are any damages, discrepancies or other causes for concern with your dress, please contact Joanna August within 14 days of receiving your merchandise. We may not be able to address complaints registered outside of this period.
JOANNA AUGUST COLLECTION ONLY:
Extra Length: 4” Extra Length can be added to your dress for a fee of $35 per dress. We recommend extra length if your height in the shoes you plan to wear with your dress is over 5’ 10”.
Extra Lining/ Ivory Dresses: To prevent transparency in dresses of lighter colors, Extra Lining is available for a fee of $35. Long dresses in Ivory can only be ordered with Extra Lining when ordering 2 or more dresses. Orders for a single Ivory dress will be subject to our Wedding Gown pricing. See Price List for details.
Fabric: The entire JA collection is made from 100% silks. Therefore, fabrics may contain variations and irregularities that are characteristics of fine silk yarn and in no way should be treated as defects. Please note the fabric color may vary and may not be the exact color you choose from the color card or swatch due to variations of dye-lots. In order to ensure that your dresses are all made from fabric from the same dye-lot, we cannot begin production on your order until we have received orders and full payment from your entire bridal party.
CEREMONY COLLECTION ONLY:
Extra Length: Extra length and lining are NOT available for the Ceremony Collection. Long dresses will accommodate clients up to 6’ 1”. If a taller client is concerned about the length of a short dress, we recommend ordering the long version and having hemmed to your desired length.
Fabric: Dresses from the Ceremony Collection are constructed out of a Chiffon/ Poly Blend. This fabric can have more variation between dye lots than 100% silk. We do our best to guarantee our dye lots within 20% but please be aware that your final dresses may be a slightly different shade than store samples or swatches.